Can I talk to a real person if I get stuck? Absolutely. We are largely a technical operation that focuses energy towards the registration process.
As a result, rather than a customer representative, a technician will help you with your questions. Due to high demand, we work on a free customer call-back system. If your answer is not successfully answered
through e-mail, simply request a customer call-back and we will contact you within 24 hours.
What exactly is a domain name? A domain name is simply an address or name assigned to your web site similar
to a house address. Web sites are assigned a numeric ID which serves as a location identifier to web surfers. However, the numeric ID is hard to remember and not very personal. To counter this, domain
names are used to allow individuals to name their location with something meaningful (e.g. mysite.com). Such domain names are stored in a central registry (databank) so that each name can be used only
once. (back to top)
How does the registration process work? Registration is simply a way to reserve your domain
name so that no other individual can use it as an address for their web site. The name you select for your web site is checked for availability and, if available, is submitted to the central domain registry
for processing. The central domain registry is essentially a global database that keeps track of which domains have been registered and where they are hosted. When we receive a domain request, if all the
necessary information is provided, the registration proceeds and the new name is assigned to you. Before the term expires, if you want to keep it, you simply extend the registration with us. (back
How much does it cost? Please
refer to our pricing page for details. (back
Are there any hidden fees? Not with Canadian Domain. When we register a domain for you, we bill you one
set fee - we guarantee no hidden costs. (back to top)
What can domain names consist of? Characters can consist of only letters, numbers, or the hyphen
(-) with no spaces allowed. Domain names are not case sensitive so MySite.com is the same as mysite.com in the registry.
Correct: 123your-web.com = 15 characters with letters, numbers, and hyphen.
Incorrect: 1 2 3 yourweb!.com = 18 characters (ok) with spaces (x) and "!" (x). (back to top)
What if my .com address is unavailable? If yoursite.com is taken, you can try yoursite.net
or yoursite.org. You can also try slight modifications of the domain name. (back to top)
Can I reserve all three names (mysite.com, mysite.net, mysite.org)? You can reserve all three. For
personal sites this is not really necessary. However, for businesses, we do recommend this even if they are never used. This protects you from someone else taking your business site name under a different
Domain extension. (back to top)
Who actually owns the domain name? The person who initially submitted the application as the
"Registrant" is the owner of the domain name (unless the name is legally transferred through a sale, for example). That is, you own it until you take some action to change that. (back
What if I don't have a web site yet? It is very common to secure a domain name before you have
a web hosting service (the place that will hold your web pages). To do this, simply register the domain and we will assign a "home" for a web page. The temporary home is necessary because new
domains have to have a place that they will reside on the internet to be registered successfully. We provide this (referred to as Domain Parking) free of charge so that you
can take your time comparing web hosting services. (back to top)
What if I have a web site hosting company already? If you have a web hosting
company already, simply request their nameserver (DNS) information to put into the application for a new domain. The new domain will be registered with the home for that site being your current
hosting company. (back to top)
Do you provide Web Hosting for my new site? No, not at this time. (back
What is Domain Parking and why do I need it? Domain Parking gives your new domain name
a temporary "home" until you find a web hosting company to host your new web site(s). To register a new domain name it needs to have an address on the internet. This would be the address of your
web hosting company. If you don't have this yet, we use our name servers as a temporary address until you acquire web hosting. This is a free service to all new clients for all new domain names. (back
What do you mean Name Servers and IP? Domain name server (DNS) information is simply the location
of your web hosting service in a special format. This information is easily available from your web hosting company and is necessary for domain name registrations to proceed. It should look like the example
below. However, If you don't know what this is or don't have web hosting yet, we can still register your domain name (go here).
Name Server Example
NS1.webhost.net IP 20X.1X7.1X5.13X - (Primary)*
NS2.webhost.net IP 20X.1X7.1X5.13Z - (Secondary)*
*The "X" characters are just dummies, the real IP addresses will be all numbers. (back to top)
What is a CIRA Certified Registrar? CIRA (Canadiadian Internet Registration Authority) is a new body that
will oversee all .ca domain name registrations. On November 01, 2000, only CIRA Certified Registrars, such as Canadian Domain, will be permitted to handle any component of a .ca doamin name registration.
(back to top)
What is an ICANN Accredited Registry? ICANN is an overseeing body that grants licenses to official
registries. This is to ensure that domain names are only submitted to valid registries and that the process is regulated to protect the consumer. Our official ICANN Accredited Domain Registrar is currently
Internet Domain Registrars-TM. This ensures that any domain names registered through our services are submitted directly to an approved and certified registry. (back to top)
How do I change account information after I purchase
a new domain name? It's easy. Go to the change account information page and enter the new DNS information. Your account will be updated within 24 hours - free of charge.
(back to top)